1. Redo / Recheck – Not Responding (NR) Cases
A vehicle/asset shall be considered for Redo/Recheck when the installed tracking device remains in Not Responding (NR) status continuously for more than 48 hours.
Before a physical Redo/Recheck is assigned, the case shall be inspected and reviewed by the R&D / Technical Department under the company standard SOP for NR cases. Remote diagnostics and the prescribed technical checks shall be completed first to determine whether the issue can be resolved without physical intervention.
If the NR condition remains unresolved after the R&D/Technical review, the case may be assigned for physical Redo/Recheck inspection and rectification.
- Where the client brings the vehicle/asset to a designated VALS Trackers office/service point, the case will be handled under the applicable company service policy.
- If the client does not visit the designated office/service point and requests an on-site technician visit, applicable Redo/Recheck service or visit charges shall be payable by the client.
- For vehicles/assets located far from VALS Trackers offices or outside recognized/major cities, additional travel, outstation and/or installation charges shall apply as communicated to the client before technician deployment.
2. Transfer Case – Device from One Vehicle to Another
Where an existing tracking device is removed from one vehicle and installed/transferred to another vehicle under the same customer/service arrangement, the case shall be treated as a Transfer Case.
VALS Trackers shall charge PKR 3,000/- per transfer case for transfer/re-installation from one vehicle to another vehicle. The transfer will be processed after verification of the existing customer/account and completion of the required service documentation.
3. Change of Vehicle Ownership
Where ownership of the vehicle changes and the tracking service/account is required to be transferred or updated in favour of the new owner, the case shall be treated as an Ownership Change Case.
VALS Trackers shall charge PKR 5,000/- for an ownership change, together with submission and verification of all relevant documentation relating to the previous owner, new owner and vehicle. Any outstanding dues, where applicable, must be cleared before completion of the ownership change.
4. Outstation / Remote Service
Where installation, Redo, Recheck or Transfer service is required at a location far from the designated VALS Trackers offices or outside recognized/major cities, additional charges may be applicable based on distance and operational requirements. The authorized sales representative shall communicate the applicable amount to the client in advance.
Note: All technical jobs are subject to verification, technician availability, site accessibility and completion of required documentation. Service charges stated above are exclusive of any exceptional travel, toll, accommodation or other outstation expenses unless specifically agreed otherwise.
